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07/08 Yukti Mittal
HR at Vedantu

Views:1382 Applications:299 Rec. Actions:Recruiter Actions:231

Vedantu - Operations Excellence Manager - IIT/BITS/NIT (1-3 yrs)

Bangalore Job Code: 960977

Roles & Responsibilities:

- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning

- Responsible for improving funnels and Expenses

- Execute complex operations and solve problems persistently and at a lightning speed

- Improve the efficiency of the system by suggesting and executing new solutions

- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers

- Coordinate with call centre, Teacher and cross functional teams.

- Lead a two tier team of 2-3 TLs, approx 15+ ops executive and an external Call Centre to effectively manage and improve day to day operations

Key skills:

- First principle problem solving, analytical skills, data-driven focused decision making

- Good people management, team building, and program management skills

- Stakeholder Management with business development, transformation, Design and internal operations teams

- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment

Basic qualifications:

- Degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)

- Experience of around 2-4 years, should have led a team in the past

- Ability/Willingness to build and execute operational capabilities, processes, and systems

- Good understanding of consumer experience and levers to improve it

- Excellent communications and sound analytical skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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