Vasta Bio-Informatics - Vice President - Service Delivery - IIM/FMS/MDI/XLRI

Vasta Bio-informatics Pvt. Ltd. - An Omega Healthcare Company

About us (VASTA BIOINFORMATICS PVT Ltd. - VBPL):

We are headquartered in New York, USA committed to provide sustainable and scalable solutions for your clinical research and bioinformatics needs. Our team has almost a decade worth of experience in medical information management, especially cancer research. Good data drives quality research. We recognize that today's research will shape the clinical practice guidelines of tomorrow. Our information technology and data management solutions can streamline and integrate research and patient care workflows to collect quality data and achieve research goals.

Job Title: Vice President, Service Delivery (VP)

Department: Operations & Delivery

Job Location: Navi Mumbai

Reporting To: Founder / CEO

Job Summary:

As part of Operations & delivery, we are looking for leaders in the creative marketing space to oversee delivery and operations. Strong customer engagement to manage new transitions and implementations and steer strategic initiatives. As VP - Service Delivery, you will manage the overall delivery. Driving efficiency, quality, and excellence. Manage internal and client relationships independently. Should have strong operational background with high data analysis and management capabilities. This position requires a candidate to keep pace with our explosive growth while motivating others to meet the challenges of a performance-based culture in a target driven environment.

Job Duties/Responsibilities -

- Manage and optimize operations at scale. Responsible for building an efficient and consistent set of processes and procedures and driving initiatives that build and deliver best-in-class operational practices and customer experience.

- With a wide area of responsibility, the individual will need to be flexible in taking on various roles, be competent and able to plan multiple operational activities.

- The ideal candidate will be committed to excellence, driving people development programs, enhancing employee engagement, knowledge, skills, and morale.

- You will be measured by the organization's ability to provide high quality services, innovative use of new technologies to increase efficiency, achievement of operational performance metrics and drive a strong people growth practice.

- Responsible for supporting the CEO in developing strategic operating plans that reflect the longer-term objectives.

- Building and maintaining an effective Management team.

- Drive continuous development of people.

- Solves complex client issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.

- Responsible for portfolio management, which includes project prioritization & management, budgeting, control and reporting.

Education and Experience:

- Should have minimum 15+ years of experience in Operations and/or Business Process Management

- MBA preferably from a premium B school

- Six Sigma black belt / Master black belt certification will be an added advantage

- Experience in dealing with international clients

Required Skills / Abilities:

- Proven ability in successfully delivering improvement projects through Six Sigma, Lean or other industry established methodologies

- Ability to collaborate with and present to individuals of varying levels of authority, including Senior and Executive Leadership

- Ability to drive large transformation projects

- Strong Analytical and problem-solving ability