Ensure a very well-driven, streamlined operation. 120+ executives across legal, tax and compliance domains need to be properly managed, with decisive, data-based decision making.

Responsibilities and Accountabilities:

- Optimize current operations and workflows.

- Track productivity at an Agent level very closely, and implement a continuous improvement program.

- Validate the Operations steps (through GPM) and call out if those are in line with customer satisfaction.

- Understand and plug reasons for customer dissatisfaction.

- Keep tight controls on expenses.

- Work closely with engineering to deliver on quantum jumps in productivity through automation.

I Qualification(s):

M.com or MBA

II Experience

Nature of Experience:

- Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people. Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy. 

- Must be extremely numbers-data-metric driven, backing up decisions with ground level data and strive for quality and customer experience.

III Skill Set & Personality Traits required:

- Process Excellence Experience.

- Strong operations management with people management skills.

- Visible Leadership skills can motivate others to achieve.

- Resourceful, solution orientated, and decisive by nature.

- Strong professionally credible with integrity.

- Self-starter with high energy levels.

IV Additional information:

- Preferred Six Sigma Professionals.

- 5+ years in core operations preferably in back office & Internet companies.

- Candidates with experience in working with a startup, Product Companies (like Cleartax, Freshworks, Swiggy, Flipkart, Chargebee, Zoho, Indiafilings), Consulting Companies (like McKinsey, Boston Consulting Group, Bain) are preferred.

VI Location: Chennai

NOTE:

- All associates are based out of India. The count of associates in the Operations Team who actually render the service is 148 as on date.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.