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19/01 Ishan Bhargava
Senior Manager Human Resources at Vahdam Teas

Views:600 Applications:155 Rec. Actions:Recruiter Actions:150

Vahdam Teas - Senior Manager - Customer Experience (4-10 yrs)

Delhi NCR Job Code: 1035211

Job Description :

- Identifying customer needs and taking proactive steps to maintain positive experiences.

- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

- Documenting processes and logging technical issues, as well as customer compliments and complaints.

- Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes.

Women-friendly workplace:

Maternity and Paternity Benefits

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