Senior Manager Human Resources at Vahdam Teas
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Vahdam Teas - Senior Manager - Customer Experience (4-10 yrs)
Job Description :
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes.