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01/12 Nandini
HR Recruiter at USEReady

Views:561 Applications:106 Rec. Actions:Recruiter Actions:10

USEReady - Practice Area Director - Salesforce (15-25 yrs)

Bangalore/Gurgaon/Gurugram Job Code: 868960

Practice Area Director - Salesforce Opportunity with USEReady Technology Private Limited

Job Description:

- Salesforce Delivery Practice - P&L Ownership

- Responsible for the effective delivery of projects and solutions including full P&L.

- Responsible for setting the strategic direction of the USEReady Salesforce delivery practice and measuring / reporting its efficacy

- Delivering agreed project turnover, margins while managing client SLA's.

- Management of P&L of the delivery includes - resource management, managing the margins, estimations and with overall responsibility of business risk assessment for actions taken.

- Manage relationships with clients and seek both short and long term new business opportunities. Ensuring continuous performance improvement in all areas of the delivery.

- Solution Design, Technical Architecture, Engagement Management:

- Be accountable for successful implementation and integration of USEReady Salesforce solutions to achieve or exceed client objectives

- Reviews and provides value-added feedback on architect solution designs

- Develops and maintain senior technical client relationships

- Drive mitigation of key account/project technical risks and issues

- Provide guidance to project team and timely conduct and monitor performance management, particularly for architects and technical leads

- Write and/or reviews Statements of Work (SoW), be proactive, provide appropriate internal execution status communication and handle escalation

- Establish and document standards and best practices for technical services, such as: design templates; code standards; deployment processes; migration, implementation and integration planning

Pre-Sales, Engagement Scope & Estimation

- Lead prospect discovery sessions to identify high level business opportunities and requirements

- Creates architectural diagrams and documentation to convey proposed solutions

- Propose USEReady Salesforce architectural solutions to address client requirements and business objectives

- Estimate level of effort, schedules and resources needed to implement solutions

- Communicate and responds to prospect questions regarding USEReady services and differentiators

Hiring, Building and Developing Technical Team:

- Forecast Salesforce resource requirements

- Plan and execute hiring and onboarding of potential Salesforce resources

- Groom and Mentor technical team members of Salesforce practice

- Help build USEReady Salesforce COE.

- Hire, on-board, engage nearshore and offshore Salesforce team members

- Manage both direct reports and project team member performance, with both real time and formal feedback

- USEReady Values and Culture Ambassador - On a day-to-day business with clients, vendors, internal team members and any other stakeholders, always try to uphold and exemplify USEReady core values and culture.

Job Requirements:

- 15-20 years consulting experience with, CRM or other Cloud front technology solutions

- Salesforce implementation management

- Understanding and experience of broader Salesforce multi-cloud platform

- Extensive delivery experience with Financial Services, Retail, Consumer Goods and Communication, Media and Technology verticals is a plus

- Deep understanding and experience in Salesforce Solution architecture/design

- 5+ years of experience in a customer facing role on Salesforce offerings

- Multiple Salesforce certifications is a must

- Proven ability of building and maintaining professional relationships with C-level executives

- Master's degree in technology and management is preferred.

- Project Management Certification (PMP) or Scrum Master Certification is a plus

About us -

Women-friendly workplace:

Maternity and Paternity Benefits

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