Responsibilities

- Manage the day-to-day operations

- Handle all internal issues and escalations. Also, provide status updates on these

- Monitor and review your teams metrics to improve functional and operational efficiency

- Identify and escalate issues efficiently and appropriately to management and across teams

- Prepare reports about your team's performance and events/incidents

- Regularly collect feedback from the team validate them and fix problems. Escalate when necessary

- Identify the teams training and development needs, pass that on to the trainer

- Provide your manager with feedback about the team regularly

Requirements

- A passion for customer experience

- Exceptional communication and presentation skills

- Experience working with SaaS companies (preferred)

- Between 8 to 10 years of total experience with 3+ years of leadership experience

- An approachable and reliable person with great leadership and coaching skills

- Ability to clearly communicate goals and the direction they should be headed towards

- An effective listener who can also communicate feedback clearly and in a friendly way

- Flexibility to work in UK/US business hours and weekends

- Capable of being highly productive and independent in driving initiatives with minimal oversight from management

- A creative problem-solver, capable of making decisions when needed without relying on management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.