Company Information:

A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and dcor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes.

We are there to help our customers discover the joy of creating and build spaces that mirror who they are.

The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That's because whether it's sourcing, engineering, design, marketing, customer service or any of our teams; our work is always new, challenging and up-to-the-minute.

About the role:

- Drives continuous improvement initiatives with logistics partners in partnership with fulfilment centers, customer service and retail teams to improve customer experience, costs and processes.

- Partners with internal/external stakeholders to improve cost, speed & reliability of delivery.

- Drives innovation by taking ownership of strategic projects and operational success.

- Able to address operational and personnel issues affecting functional area.

- Advises leadership team proactively of critical situations along with the expected impact and mitigation actions planned.

- Executes performance management metrics reviews (cost, speed, efficiency, quality, etc.) for logistics function and derive improvement plans from it.

- Conduct daily / weekly business reviews.

- Prepare and communicate 3-6 months staffing plans and forecasts on a regular basis.

- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.

- Drives process change initiatives, and other Change/Six Sigma initiatives to enable the logistics team to meet and exceed Business Plan.

- Sets / clarifies requirements and expectations for entire Logistics team.

- Leverages the team for sourcing ideas, the nurturing and rolling them into creation of improvement plans for the functional area.

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among all warehouses.

- The role involves establishing relationships with multiple Third-Party Logistics players (Organized & Unorganized) for the availability of Vehicles (Trucks of various sizes) at procurement locations across the country.

- Travel involved while setting up the entire network of logistics players

Desired Skills and Functional Experience:

- 8-10 years Operations Management experience in B2C logistics industry across first mile, middle mile and last mile.

- Experience of having set up logistics operations.

- Direct team management experience and experience of having handled multiple delivery stations network.

- Ability to handle changing priorities and use good judgment.

- Strong Excel & Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

- Excellent problem-solving skill

Values of UL that will be Key to Excelling in this Role

- C- Customer Obsession

- H- Honesty and Transparency

- A- Action Orientation

- S- Stepping Up

- E- Efficiency

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