19/08 HR
HR at Urban Company

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Urban Company - Manager - Operations (2-4 yrs)

Gurgaon/Gurugram Job Code: 841825

Looking for strong operations managers join UrbanCompany in the following roles :

1. Customer queries and escalations

2. Partner queries and escalations

3. Daily operations mgmt and fulfilment

4. Central partner onboarding

About UC :

- Largest home services marketplace in India with 30,000+ partners across 22 cities and 4 countries

- Rapidly expanding in international markets - UAE, Singapore and Australia

- Some recent news: https://lnkd.in/dWQ5hff

About the role :

- You will play a direct role in shaping our operations ecosystem and central partner onboarding process across all 4 roles

- You will take lead on designing processes, ownership of end-to-end implementation, daily and weekly performance checks to ensure targets are achieved across all 4 roles

- Role 1 and 2 : Work on the hardest problems across our customer and partner base to ensure maximum resolutions at high satisfaction in minimum time by structurally solving bad experience

- Role 3 : Work on pan India job fulfilment to minimize bad customer experience by solving for key issues around partner activity, job acceptance, service delivery etc.

- Role 4 : Work in partner onboarding team and help UC achieve the target of 1 million+ professionals on UC platform by working across categories and cities

Ideal Fit :

- ~2+ years experience across top tier firms eg. consulting, tech start-ups, e-commerce etc.

- Strong problem-solving abilities with data-driven decision-making mentality

- High sense of ownership to drive outcomes

- Strong ability to communicate and work collaboratively with others

- Prior experience in managing customer ops, partner ops or central onboarding/supply building would be preferred

What can you expect :

- A phenomenal work environment, with huge ownership and growth opportunities

- Massive, and direct impact of the work you do on the lives of people

- A high performance, high-velocity environment at the cutting edge of growth

- Rubbing shoulders with some of the smartest folks in the ecosystem

- Strong ownership expectation and freedom to fail

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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