Entrepreneur in Residence About Urban Company : Home services is a large, unorganized industry in India. Indian consumers spend ~ USD 30 Billion annually on home services. They largely rely on word of mouth and friends-family recommendations for search and discovery. There is no large, well run, billion-dollar Company in this category today. The industry lacks scale benefits - standardization, transparency and trust. In the absence of organized players, the current market architecture is froth with middle-men and aggregators, who control market access and keep a lion's share of the margins. As a result, experiences are broken for both customers and end service professionals. The industry could easily be 1.5-2x larger than it is today, if frictions in transaction journeys are removed - and experiences made more meaningful and memorable. Company's vision : Urban Company's vision is to empower 1 million+ service professionals worldwide and to deliver services at home like never before. The Urban Company platform enables these professionals to become micro-entrepreneurs by helping them in 5 key areas : - Branding and Customer Access : Working as an individual franchisee of Urban Company - Financing Access : Opening bank accounts, access to loans, insurance etc. - Tech Led Service Standardization : Standardizing the service - creating SKUs, fixed and transparent pricing, clear service deliverables, defined SOPs, delivery tracking, payment systems, reviews etc., to help remove friction from the service experience - Training : Soft and Core Skills Training imparted in our training centres and via the app - Consumables Supply Chain : Purchasing consumables needed for service delivery in bulk This helps service professionals become more organized and multiplies their earnings. E.g. - Our beauticians typically earn INR 40-50k per month with no upper ceiling (Many earn &gt; INR 100k per month), while in the local salons, they would earn between INR 8-15k per month About the Role : - Over the next 3 years, Urban Company plans to scale the India business 3-4X each year. To enable this journey we have created a high powered central EIR team which is responsible for attacking key strategic problems/ opportunities that will unlock growth for UC. Folks in the EIR team will be aligned to key parts of the business such as product, user growth (marketing), business/supply, user experience and operations. - The individual is expected to seamlessly step into any part of the business at UC and get cracking to solve the problem at hand. In the future, this team will be the key source of leadership talent for Urban Company. Hence, the individual should have both the ability to think sharply and also execute at a fast pace. This is not a strategy team, we expect the folks to get hands-on and solve real problems! What are you expected to do? : - Pick up important projects that need to be unlocked to enable growth. This could range from redesigning our customer support process to improve customer experience, to significantly increase the speed of supply building (professionals), to data deep dives to understand what makes our customers love our service. - Establish business processes - spending time on the ground to gather insights and build solid processes/SOPs to enable a seamless scaleup - Collaborate across multiple teams - city team, marketing, product, finance to ensure coherence and swift execution - In a nutshell, the EIR is expected to attack critical business bottlenecks for UC to enable swift scale up. What are we looking for? : - Start-up or Consulting experience of 2-4 years across product, user growth, customer experience, sales etc. - Over and above - strong-willed, sharp problem solver and hands on! - While this role involves an element of strategizing, we expect candidates to have an ear to the ground, get their hands dirty, and solve real problems. - If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!

Delhi NCR

Bangalore

Urban Company - Entrepreneur In Residence 

Urban Company - Entrepreneur In Residence  ,Job Description for Urban Company - Entrepreneur In Residence  in Urban Company in  Delhi NCR Bangalore for (2-4) years of experience. Apply Now!

Job Description for Urban Company - Entrepreneur In Residence  in Urban Company in  Delhi NCR Bangalore for (2-4) years of experience. Apply Now!