Exp : 2 - 5 Years Why are we building UrbanClap? - Organized service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganized market - fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional's journeys are removed - and the experiences made more meaningful and joyful. - UrbanClap is a - services platform-, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardization, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals. The key industries that we are going to organize over the next few years include - home improvement, home maintenance &amp; repairs, appliance repairs, salon spa &amp; makeup services, fitness &amp; health at home, academic tuitions, photography &amp; events, packing &amp; moving etc. Job responsibilities : - Contact with our customers who have placed requests on UrbanClap - Display excellent customer service skills, identify and overcome objections of customers - Possess the ability to empathize &amp; prioritize our customer needs - Demonstrate ownership to resolve challenging customer issues, escalating when necessary - Demonstrate conflict resolution, negotiation, and de-escalation skills - Maintain current customer/potential customer data base - Maintain complete records of telephonic interactions, orders and account - Regularly update the Business Development team with customer/provider issues - Provide email, chat and facebook support to customers Job requirements : - Flexible with the working schedule; may be expected to work weekends, holidays and events - Ability to think through a business both strategically and operationally - Strong interpersonal, time management, and problem solving skill - 0-4 years of experience in providing customer services What can you expect? - A phenomenal work environment, with massive ownership and growth opportunities - Quick iterations and deployments - fail-fast attitude - Opportunity to work on cutting edge technologies, and lead teams in the future - Access to a world-class mentorship network - Massive, and direct impact of the work you do on lives of people

Gurgaon/Gurugram

 Urban Company - Customer Experience Specialist 

 Urban Company - Customer Experience Specialist  ,Job Description for  Urban Company - Customer Experience Specialist  in Urban Company in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Job Description for  Urban Company - Customer Experience Specialist  in Urban Company in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!