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14/11 HR
HR at Urban Company

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Urban Company - Cluster Lead (2-6 yrs)

Delhi NCR/Gurgaon/Gurugram/Bangalore Job Code: 1180279

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

As of May 2022, Urban Company had a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.

"Our Mission is to empower millions of service professionals by delivering services at-home in a way that has never been experienced before."

Service partners are the backbone of our platform. Our service partners are typically individual professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following :

1. Training & Certification

2. Technology

3. Supplies and products

4. Insurance and Financing support

5. Market access and brand

Scale of Operations and Growth Outlook

Urban Company is present in the top 47 cities in India, and 9 cities internationally. The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals, for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic (Urban Company was awarded The Economic Times Startup Award for COVID led business transformation in 2021, read more here). The company has raised significant growth capital last year, which is still untouched and sitting in the bank, and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability.

Our Commitment to Building a Diverse and Inclusive Workplace

Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment. We endeavor to -

- Provide equal and fair opportunities for employment to all qualified applicants.

- Maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity

About the Role & Team

Our business is executed by small high powered teams for each sub-vertical handling all aspects of business for a cluster of 3-4 cities. This team is led by a Cluster Lead. The right individual should have a combination of sharp analytical decision making, sound business judgement, robust result driven execution and creative iterative business building

A Cluster Lead would typically oversee a team of 7-8 Senior Category Managers, Category Managers, and Trainers and be responsible for all aspects of operations of 1,000-2,000 UC partners.

What you'll do:

- Independently own and build all aspects of UC's business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion

- Grow the marketplace while optimizing multiple opposing factors like service availability and supply utilization; scaling user growth while improving operational excellence and quality of service

- Build, coach and lead a high performance team across business development, skill training and growth

- Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices

- Drive user growth through local marketing initiatives, partnerships as well as localizing the offering/pricing for your market

In a nutshell the Cluster Lead is expected to completely own and drive the business, the team and make all decisions for the city cluster. If being a lynchpin of an organization and business excites you, we'd love to meet you and talk more.

What we'll need:

- 4-6 years of experience in a high growth operations based startup, FMCG or other consumer companies, or consulting

- High sense of ownership and a penchant for excellence

- Prior experience in operations or category management a bonus

What we'd love:

We're looking for extremely strong first-principles problem solvers, who have a maker / builder within them and want to bring to life consumer insights to revolutionize the service industry

What can you expect:

- A great work environment with massive ownership and growth opportunities. Work closely with the founding and the leadership team on key projects.

- Execute highly scalable applications & implement best.

- Latest tools and technology to get things done provided by the company

- Health insurance benefits for our employees and their family

- Growth opportunities within UC via our robust internal mobility program

- Competitive salary with bi-annual performance reviews

Women-friendly workplace:

Maternity and Paternity Benefits

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