Manager - Customer Success The Upstox Story : - Upstox (RKSV Securities India Pvt. Ltd.) is one of India's leading Discount Broking companies which enables investors and traders to trade in Stock Market and Commodities exchange at a fraction of market price with our state-of-the-art trading platform. - Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The round also saw participation from health care tech firm GVK Davix Technologies Pvt Ltd. US-based investment firm Tiger Global Management invested $25 million in the company in September 2019 in a Series B funding round. - We are on our way to become the leader in low-cost brokerage and No.1 stock broker in the country. We scaled from a customer database of 25k customers in 2017 to 2 Lakh customers in 2019 to 10 Lakhs customers now in May 2020. - We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team. Position : Manager - Customer Success Roles &amp; Responsibilities : 1. Proactively outlines customer critical success factors, metrics for success and use the same to drive the customer experience roadmap. 2. Proactively identify potential issues and work with cross functions to build solutions to reduce these issues. 3. Develops an understanding of the why for each process what results customers are expecting, and their level of actual success in achieving those results. 4. Working cross-functionally with internal teams to help address open customer requests. 5. Generating and reviewing customer report and present customer status to senior management. 6. Relentless Monitoring and Proactive Engagement with Customers to increase and improve Product Adoption. 7. Develop best practices and state of the art processes for customer lifecycle management. Experience &amp; Skills Required : - 2 to 5 years of experience in a customer success or user experience management role in a B2C organization - MBA from top rank collage will be preferred with strong presentation skills Psst - tips on how you can beat the competition : If you can showcase your abilities to : - Be self-driven / quick starter - Have an ownership mindset - Aggressively drive and deliver results If you fit the above description, we would love to connect with you! APPLY NOW A basic requirement but one that many forget: Make sure you know what we do. At the very least, try the app.

Mumbai

Upstox - Manager - Customer Success 

Upstox - Manager - Customer Success  ,Job Description for Upstox - Manager - Customer Success  in Upstox in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Upstox - Manager - Customer Success  in Upstox in  Mumbai for (2-5) years of experience. Apply Now!