upGrad - Senior Manager - Operations

About Us :

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19

- upGrad was also ranked as number1 of the LinkedIn Top Startups 2020: The 25 most sought-after startups in India

- upGrad was earlier selected as one of the top ten most innovative companies in India by Fast Company.

- We were also covered by the Financial Times along with other disruptors in Ed-Tech

- upGrad is the official education partner for Government of India - Startup India program

- Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

Role Summary

- The role involves planning, strategizing, coordinating with multiple stakeholders and monitoring project plans, schedules, organizing and participating in stakeholder meetings, and ensuring deliverables of a team of project coordinators.

- The Senior Program Manager will work with the Program Managers & Leadership in making the processes more streamlined and timebound.

Roles and Responsibility

Some of your key roles will be to:

- Design and Build SOPs and Processes for various initiatives to ensure outcomes for the learners.

- Own every process, understand the gap between the target and the output, undertake root cause analysis

- Convert the gap into strategies and action by working with cross-functional teams and drive the changes required.

- Work with other Learning Experience teams such as Content, Delivery, Student Success, Careers & Corporate Partnerships to drive over action plans.

- Work with Product managers to drive the development of the product for the program you handle.

Skills Required

The ideal fit for this profile are candidates with:

- Education (Bachelors/ Masters)

- 4-6 years of total work experience in consultancy firms / product companies / fast growing startups /edtech companies etc.

- Team management/stakeholder management experience

- Experience in process excellence, process improvement and RCA

- Ability to translate gaps into execution plans and take them to completion

- Ability to connect with people across teams & levels.

- (Optional, good to have) A high-level understanding of emerging technologies.