Chief Admission Counselor

Mumbai - Full time

About Us

upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at upGrad - we invest along side universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery and grading infrastructure).

You can read about us more below -

- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19

- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.

- We were also covered by the Financial Times along with other disruptors in Ed-Tech

- upGrad is the official education partner for Government of India - Startup India program too

- We were also ranked as one of the top 25 Startups in India 2018

- Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

At upGrad - we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad and Cambridge University's Judge Business School to offer programs in the domains of Data, Technology and Management.

If you love convincing people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you.

Attractive pay, super-creative team to work with, open culture, fun office environment, smart and passionate minds to work with, along with a major uplift in your resume, is what this experience would get you.

What will you be doing :

- Ability to lead a team of highly motivated professionals with a strong sales acumen along with customer centric approach

- Oversee the entire sales cycle

- Will be responsible for all Student communication and interaction, hence should have strong verbal and written communication skills

- Ability to learn new concepts & market trends quickly in order to counsel students about the same

- Process development for counselling, sales & continuous improving on the process

Ability to motivate and lead teams of 5-7 people to execute counselling/ sales

Skills Required

- Strong sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective students

- Prior knowledge of having worked on CRM software like Salesforce, Freshdesk etc would be preferable

- Ability to approach any situation with patience and empathy

Passion to deliver the highest levels of customer service at all times

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is a must

Experience: 4-5+ years experience in the field of telesales or any customer services field.

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