Unvired - Technical Account Manager

- Must have 8 to 10 years of total IT experience.

- Experience of a minimum of 3 years in customer-facing roles.

- Technical Skills: Should have a technical background with a strong understanding of mobile/web technology. Exposure to software development would be essential, with hands on capabilities in toolsets applicable within the DevOps lifecycle.J2EE and/ or .Net knowledge with some skills in usage of SQL queries and stored procedures. Also, he should be able to understand the overall technical landscape of the application analysis and can comprehend the technical value propositions from the analysis results.

- Provide technical support for customers to support pre-sales and post-sales processes

- Evaluating customer needs to suggest upgrades or additional features.

- Make sure all deliverables arrive in good order, on time, and fulfil customers requirements

- Training customers to use their products.

- Answering product-related queries in a timely manner.

- Maintaining customer relationships and ensuring customer satisfaction.

- Providing reports to developers and stakeholders on product performance.

- Ensuring deliveries arrive on time and in a good condition.

- Tracking account metrics.

- Good knowledge and handling of project and program management methodology and techniques.

- Excellent communication skills.

- Planning the overall project and monitoring the progress.

- Keep track of key account metrics

Academic Qualification: BE/B.Tech