Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
10/07 HR Team
HR at Univariety

Views:427 Applications:247 Rec. Actions:Recruiter Actions:37

Univariety - Senior Manager/AVP - University Engagement (6-8 yrs)

Hyderabad Job Code: 832983

Univariety is India's first company to use technology to setup a complete career & college guidance cell inside progressive schools.

- Students receive guidance from counselors, digital tools, university admission officers and from the past students of the school.

- The aim is to improve university progression outcomes by bringing in the right intervention at the right time.

- Univariety is a comprehensive partner for schools that want to go beyond the regular to focus on student success and differentiate themselves.

- The Univariety network is the largest of its kind in India and covers 500 top high schools across 30+ cities. Over 200 universities from around the world have used the Univariety system and students have gained over $5 million in scholarships last year alone. www.univariety.com

- The company is looking at strengthening the product pipeline and expand to B2C. It has raised funds from Infoedge and is run by a very qualified and accomplished Management Team.

Job Responsibilities :

The primary focus of the role will be to lead in the development and implementation of student outreach strategies for partner Universities & strong delivery of SLAs.

Responsibilities :

- Ensure a smooth customer service experience

- Take ownership of customers issues and follow problems through to resolution

- Develop service procedures, policies and standards

- Keep accurate records of and document customer service deliverables and discussions

- Plan campaigns & manage student leads for Client universities to deliver application targets

- Gather Market intelligence, data and insights

- Evaluate methods of outreach & Marketing campaigns

- Ensure delivery of promised services and outcome for University clients

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Achieve Renewal targets

- Build and sustain relationships with key stakeholders and decision-makers in partner universities

Skills & Qualifications :

- Min 6-8 years of Experience in customer service/Account Management roles

- Graduate/Post-grad in any domain

- Proven working experience of leading a B2B Customer Success team

- Strong experience of working with customer service software, databases and tools

- Industry experience (University Marketing & Student Recruitment) is highly preferred

- Ability to think strategically and to lead

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills

GENERAL ATTRIBUTES & PERSONAL QUALITIES :

- Cultural awareness and experience in dealing with national & international organizations and individuals of repute

- Highly self-motivated and able to work independently

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.