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12/02 HR Team
HR at Univariety

Views:410 Applications:115 Rec. Actions:Recruiter Actions:110

Univariety - Assistant Vice President/Vice President - School Success (7-10 yrs)

Hyderabad Job Code: 891801

AVP/Vice President - School Success - Hyderabad

- Univariety is India's first company to use technology to setup a complete career & college guidance cell inside progressive schools. Students receive guidance from counselors, digital tools, university admission officers and from the past students of the school. The aim is to improve university progression outcomes by bringing in the right intervention at the right time.

- Univariety is an investee company of Infoedge (parent company of iconic Indian online brands like Naukri, Jeevansaathi, 99 acres, policybazaar, zomato and many more). Univariety has some of the most successful partnerships in the education space. With the top University UCLA Extension, Univariety runs a successful 'Global Career Counsellor' certification for teachers.

- This is the largest program of its kind and has successfully certified thousands of teachers / psychologists Also, Univariety in partnership with Fortune India magazine runs a School Certification process called - Future 50 Schools Shaping Success- .

- Univariety is a comprehensive partner for schools that want to go beyond the regular to focus on student success and differentiate themselves. The Univariety network is the largest of its kind in India and covers 500 top high schools across 30+ cities. Over 200 universities from around the world have used the Univariety system and students have gained over $5 million in scholarships last year alone.

Job Description :

- Set the overall vision and strategic plan for the Account Management, Renewal, and Upsell Cross sell also focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.

- Drive customer outcomes, product adoption and customer experience

- Lead the technical assessment as part of the sales process

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Reduce churn and drive new business growth through greater advocacy and reference ability

- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement

- Build and lead world-class team:

- Recruit and develop a high performing team

- Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)

- Foster collaboration within the company and across customers

- Drive operational practices to track performance of teams and individuals

- Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)

- Drive Account Growth Outcomes:

- Expand our revenue in accounts through new sales and up-sell opportunities

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- reduce churn and drive new business growth through greater advocacy and reference ability

- Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.

- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

Requirements :

- 7-10 years of management experience leading teams in a software company

- 5 years experience leading customer success managers, account management, or sales teams. Professional services experience is a plus.

- 3 years experience leading managers of teams in a SaaS or subscription enterprise software company

- Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices

- Proven ability to develop strategies, translate them into initiatives and track successful delivery

- Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies

- Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams

- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning

- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity

- Able to collaborate across the organization and with external stakeholders

- Experience successfully working with senior (C-level) executives

- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction

Women-friendly workplace:

Maternity and Paternity Benefits

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