Discipline : Information Technology

Industry : IT Operating Systems

Roles and Responsibilities :

- Gathers and assesses customer needs, both business and technical, Identifies required project steps

- Adapts solution design to new requirements and establish the validity of a solution and its components

- Partners effectively with others in the account to ensure problem resolution and customer satisfaction

- Experience in documenting Solution Write-ups, resource planning and project plans

- Sizing of various components not limited to server, storage, bandwidth etc.

- Coordination with vendors and internal and external stake holders.

- Windows Active Directory, Hands on experience L3 + including Patch management tools, Security policies,

- Windows/Linux Hands on experience but to a level of L2

- Networking on switching, routing, level of L2/L3 with hands on experience, Router configuration etc.

- Server Components including SQL, MYSQL etc., Printing, USB Peripherals, Lock down policies, Firewall & Antivirus solutions.

- Server Room Management including Rack layout, cabling, Fibre routing, networking, physical layer.

- Vendor Management for SLA/Troubleshooting and escalations.

- Effectively maintain and build relationships across business groups, geographic locations, with demonstrated leadership capabilities and influencing skills across levels

- Create a team oriented work climate that enables professional development and encourages creative solutions and strategies, establishes collaboration and emphasizes quality and cost effectiveness

- Provide coaching and oversight to stake holders where required

- Ability to recognize up and downstream impacts, and plan impact mitigations

- Proficiency in the identification and use of Risk Management practices

- Should be proficient in the usage of Enterprise tools (like MS Visio etc.) to manage projects/programs

- Maintains excellent communications with customer management

- Interacts with various Category Teams to articulate the value proposition in the solution and treat them as extended team

- Assertive Leadership skills displayed while dealing with very senior stakeholders from IT and Business, Exceptional oral and communication skills a MUST

- Must be a proven task-master, and expert in Stakeholder management; demonstrated experience dealing with bringing together multiple teams across diverse stakeholder groups in IT & Business, and leading them through

No. of Openings : 1

Qualification Requirements :

- Post-graduate degree in applicable area of expertise or equivalent experience

- 6+ years of System Development experience

- 6+ years of Business analysis experience

- 6+ years of Supporting/Maintaining Operating Systems Assets

- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access)- Proficiency with MS Visio

- Healthcare Industry experience

- Database Administration experience

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