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28/12 Sonam
Talent Acquisition Specialist at Tenheads Consultants

Views:141 Applications:36 Rec. Actions:Recruiter Actions:12

Unit Manager - Liability - Outbound Contact Center (8-15 yrs)

Mumbai/Navi Mumbai Job Code: 1199120

Unit Manager Liability (Outbound Contact Center)


- The role holder will be responsible for Customer activation, penetration increase and liability movement. Role holder will ensure to offer consistent and superior client experience for the channel. To ensure maximum connect and revenue penetration from customers mapped to Onboarding Portfolios.

- To provide wide array of banking products to customers mapped to Onboarding Portfolios.

- Interact with Internal stakeholders to get enablers to service the customers and define plans, campaigns, budgets & deliverables.

- Interact with internal stakeholders on designing process for cross sell of products.

- Provide leadership, expertise, direction and guidance to the Call Centre Operations.

- Accountable for achievement of sales, profit, and strategic objectives for the Unit.

- Responsible for planning, budgeting and attaining cost to Income and revenue objective.

- Work closely with HR Function and own unit, to recruit, train and develop staff.

- Liaise with training and service quality team to ensure training needs are identified and addressed. Working closely with team members for their professional and individual growth. Regular Presentations with various teams on business update and forecast.

Women-friendly workplace:

Maternity and Paternity Benefits

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