Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
30/03 Payal
Partner at Premier Consultants

Views:394 Applications:92 Rec. Actions:Recruiter Actions:9

Unit Head - Outbound Process - Bank Call Center (7-15 yrs)

Mumbai Job Code: 908517

This is regarding opening with a leading Pvt Bank Call center as a Unit Head - Outbound

Experience: 8+ 10 years in Outbound process servicing of financial products in Banking

NOTE: Looking for candidates from Banking Only

Location: Mumbai

Job role:

- Managing a team of officers and team leaders handling outbound calls for banking retail liabilities products

- Responsible for Recruitment and People retention

- Responsible for Portfolio management , Sales and campaign Objectives.

- Core delivery on Sales, Portfolio Management & Campaign objectives

- Identifying suitable vendor for Contact Center and execution of onboarding process; comprising

- Commercials and Agreement, IT & Tele setup, Hiring, Training, Defining SLA, Quality Desk, etc

- Managing the Life cycle of Priority Customers and cross-selling.

- Managing customer escalation

- Liasioning with different team line Business and Product business impact factors an solving the issues.

- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem-solving & organizational abilities. Possess a flexible & detail-oriented attitude.

If you are interested kindly call me on 9924777720

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.