Executive Search at Live Connections
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Unit Head - Domestic Call Center (10-15 yrs)
A LEADING BPO SECTOR LOOKING FOR UNIT HEAD FOR THEIR DOMESTIC CALL CENTER BASED OUT OF DURGAPUR
Designation: Unit Head - Domestic Call Center
Location: Durgapur
Exp: 10+yrs
Job Description -
- Looking for a resource who can head voice based call center (1500 to 1700 people) at Durgapur
- A person with 10+ yrs (3+ yrs as unit head) of experience with strong telecom client handling exposure would be a good fit.
- Integrates the vision for the function / engagement with the Business goals of the Organization
- Demonstrates an understanding of the impact of sub process/function performance on the engagement objective.
- Prepare program budget and plan manpower based on Client and Organization goals
- Track program performance and its impact on the financial goals
- Lead the Program to achieve the agreed goals by providing guidance and direction
- Is quick and clear in communication: chooses the right mode for a situation and clearly articulating challenges confronting a deliverable. When required, escalates it.
- Is completely responsible for own actions and that taken by the teams
- Fostering a climate of support and accountability, and encourage teams to set challenging but achievable goals
- Employ sound judgment and logical reasoning and the give a thought to the impact of a decision before the decision is taken
- Learn to lead effectively in crisis, keeping focus on key information and decision points
Contact Details:
Dipa Rani
dipa@livecjobs.com
8297041110
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