- Elicits, analyzes, specifies, and implements the business needs of customers using Uniphore suite of products in Conversation AI. - Produce functional specs/requirements documentation, stories, test specifications etc.. - Listen to call, read transcripts and understand business context to define and configure analytics categories that addresses business use cases. - Development and testing of dashboards based on requirements of various stakeholders within the Customer organization - Iteratively evolve the solution through tuning/addition of keywords, phrases, business rules and enhancement of analytics models - Analyze output generated and provide recommendations on insights observed. Conduct Root cause analysis and suggest recommendations. - Foster a positive environment that allows team to flourish & innovate - Influence and contribute to Uniphore's product roadmap based on field/customer inputs. - Require strong analytical skills, methodical thinking, and ability to define problems and frame solutions. - Contact Center Experience: Working knowledge in contact center operations/ products and business processes. - Experience in working directly with clients on Contact Center Analytics use cases. Should have worked on use cases related to Agent performance, sales, collections, customer experience etc- for business verticals such as Telecoms & BFSI. - Experience in data analysis, business analytics, business intelligence Tools and Methodologies - Proficiency with PowerPoint, Word and Excel - Excellent communication, presentation (both oral and written) and influencing skills - Ability to work independently and team player in a technology driven environment

Chennai

Uniphore - Business Analyst 

Uniphore - Business Analyst  ,Job Description for Uniphore - Business Analyst  in Uniphore Software Systems in  Chennai for (2-5) years of experience. Apply Now!

Job Description for Uniphore - Business Analyst  in Uniphore Software Systems in  Chennai for (2-5) years of experience. Apply Now!