The Director, Customer Support will interact frequently with clients, products, and technology. The main responsibilities of the post are - - Maintain overall responsibility for comprehensive management of customer support functions for all products. - Oversee incident management, client and executive communication and escalations. - Manage ticket priorities to meet or exceed client expectations. - Manage staffing plans for support teams, and drive recruiting activities of new hires. - Work closely with other members of Account Management and Support to drive coordination of activities and continuous process improvement. - Review and approve client-facing Root Cause Analysis reports. - Develop additional programs and processes as needed to continue to evolve the support area. Education & Other required skills -&nbsp; - Bachelors Degree required - Experience in client-facing software support - Experience in managing escalated issues driving resolution and collaboration across teams - 3 years minimum of direct people management experience - Experience with the incident management system, managing priority queues and adhering to defined service levels - Experience navigating organizations with cross functional teams - A high degree of technical and business acumen - Experience working in client-facing roles - Demonstrated ability to work effectively in a matrix environment and ability to influence at all levels of the organization - Understanding of, and enthusiasm for, collaborative problem solving - Strong written and verbal communication skills - Knowledge of enterprise software delivery a must - Ability to articulate highly technical issues and work under pressure - Ability to manage simultaneous initiatives in an entrepreneurial culture - Multi-task oriented with a desire to work in a fast-paced environment - Self-starter, challenger, strategic planner, analytical thinker

Mysore

Unilog - Director - Customer Support 

Unilog - Director - Customer Support  ,Job Description for Unilog - Director - Customer Support  in Unilog in  Mysore for (22-25) years of experience. Apply Now!

Job Description for Unilog - Director - Customer Support  in Unilog in  Mysore for (22-25) years of experience. Apply Now!