Unicommerce - Enterprise Onboarding Role

JD- Enterprise Onboarding

Responsibilities

- Handle a portfolio of Enterprise Accounts for Onboarding at Unicommerce

- Develop Customer First Approach in team to understand customer pain points

- Collaborate with Cross-functional Teams such as Product management and Tech team to deliver standard or custom made solutions for client requirements.

- Develop in depth understanding of the Unicommerce product and solve every day queries of your team and train them to better equipped to solve client issues

- Demonstrate outstanding interpersonal and communications skills

Skills and Requirements

- Minimum of 3-6 years of experience with Enterprise SaaS products of Customer Delivery or Key Account management, or support within a software/SaaS environment.

- The candidate should have demonstrated ability to collaborate and build strong relationships with customers especially at the Key decision maker levels

- Have a firm grasp of technology and the ability to learn every detail of a product to help to troubleshoot and creatively solve problems. Be familiar with enterprise software and SAAS.

- Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget

- This person needs to have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.

- Experience in SQL is a plus.

Salary offered: 8-16LPA