Vice President - Business Operations Description : Role description : - The VP - Business Operations will act as a strategic partner to educators and will be focused on driving and scaling the company's ability to continuously add value and delight our customers. - The ultimate measure of success will be the ability to maximize educator satisfaction, retention, and growth, another key aspect of the role will be fostering a culture of Excellence, Data-Driven and business outcomes into the team's DNA. Key Responsibilities : - Build Relationships : Rapidly build rapport with our educators to drive educator value. Manage the ongoing educator relationship, ensuring that they are effectively adopting and deriving the maximum value from our platform. - Drive Educator Success Outcomes : Increase renewal rates and reduce churn; expand our revenue in accounts when possible; influence future lifetime value through higher platform adoption, educator satisfaction, and overall health scores; drive new business growth through greater advocacy and reference-ability; create a company-wide educator feedback loop. - Build an efficient Educator Success &amp; Support Machine : Define and constantly improve operational team metrics; establish system for tracking metrics and key milestones; leverage metrics to make data driven decisions and drive ever growing success for the team; expose metrics to the executive team and company. - Deploy a strategic and structured playbook : Codify best practices; create a predictable and repeatable motion to scale Educator Success and Support operations sustainably while maximizing customer value realization. Requirements : Candidate experience /Skills/Abilities : - Education background preferably from top tier B-schools. - Minimum 10 years prior experience in an Operations role and experience with emphasis of being a hands-on mentor and growing the team from within. - Recent experience as a head (Number 1 or Number2) Operations Head at a B2C company with strong experience in previously scaling and operationalizing the function at scale. - Entrepreneurial spirit and bias for action with the appropriate level of urgency. - Ability to be effective in a dynamic and fast paced environment, with limited resourcing and significant ambiguity, to drive meaningful change and improvements quickly. - Culturally is innovative, courageous, persistent and patient, loves overcoming challenges, a bias towards action is collaborative, self-directed. - Strong experience on working/Leveraging Customer Experience (CX) tools/products.

Bangalore

Unacademy - Vice President - Business Operations 

Unacademy - Vice President - Business Operations  ,Job Description for Unacademy - Vice President - Business Operations  in Unacademy in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Unacademy - Vice President - Business Operations  in Unacademy in  Bangalore for (10-18) years of experience. Apply Now!