Unacademy - Senior Manager - CX (IIT/ NIT / IIM/ FMS/ XLRI / NMIMS ) Job Description : 1. Responsible for Leading and Mentoring a Team of 20- 30 Educator Support Agents and Team Leads 2. Lead the operations and ensure service level adherence for the Educator Support Team to ensure seamless delivery of support to the Educators, so as to enhance their experience with Unacademy 3. Take ownership of Educators- issues and follow problems through to resolution 4. Identify and Execute Process Automation and Process improvement Opportunities 5. Work closely with various internal Teams including - Tech, Business and Product teams, to build a continuous improvement environment to support the Process improvement initiatives and to drive standardization across Educator support Team 6. Responsible for driving and optimizing various Educator Satisfaction and Operational Excellence Metrics for the Business Unit. 7. Control resources and utilise assets to achieve qualitative and quantitative targets Requirements : 1. Btech from Tier 1 Engineering College/ MBA from Tier1/ 2 College 2. Should have managed a team of at least 10-15 Members, with an experience in WorkForce Management 3. Should have worked in Customer Support or Operations Team 4. Preferably from E-commerce / Fintech / Ed-Tech Start up organizations 5. Excellent written and oral communication skills.

Bangalore

Unacademy - Senior Manager - Customer Experience 

Unacademy - Senior Manager - Customer Experience  ,Job Description for Unacademy - Senior Manager - Customer Experience  in Unacademy in  Bangalore for (3-8) years of experience. Apply Now!

Job Description for Unacademy - Senior Manager - Customer Experience  in Unacademy in  Bangalore for (3-8) years of experience. Apply Now!