DELIVERABLE&nbsp;/ KPI : - Managing all aspects of business operations - Milestones signed off with targets - Participating in the recruitment and staff selection process for VAM team - Planning, coordinating and handling all decision-making process - both tactical and strategic approach - Ensuring compliance on all process that is being defined and signed off . - Keeping abreast of emerging technology changes and innovations. - Conducting annual performance reviews of all staff. - Maintaining a clean, professional and safe working environment. - Keeping an eye on the operational budget. - Ensure quality &amp; compliance framework is defined and adhered. - Ensure identify gaps and bring in process / people or system efficiency which results in cost reduction, revenue enhancement or enhancement of seller experience - Drive initiatives and undertake transformation change to improve productivity. - Managing conflicting priorities and getting the best result for the end customer - Deliver operational performance metrics like - Internal stakeholder and external stakeholder NPS, NPS, response SLAs, Account Manager level performance, attrition etc - Develop relationships with senior internal stakeholders and at customers - Hire, manage, mentor, and coach individuals within assigned teams. SKILLS : - Highly self-motivated and able to work effectively with virtual teams of diverse background - An excellent people leader - demonstrable experience in managing a large team in a dynamic and fast-paced environment - Dealing with Ambiguity - maintain a positive and productive attitude in the face of frequently changing dynamics; ability to adapt and course-correct quickly - Strong leadership skills to ensure team alignment and stakeholder alignment - Excellent Communication Skills - (verbal, written and presentation) - Ability to communicate at all levels with clarity and precision, both written and verbal. EDUCATION/ EXPERIENCE : - Graduate in any disciple, Post-graduation / MBA degree will be an added on top if any - Should carry at least minimum 8 years- experience in the service industry DEPARTMENT : - Hard core operations - Virtual account manager in an ecommerce industry - Telesales experience and have background to Back office operations - From Revenue enhancement background with target achievement being the KEY KPI INDUSTRY : Preference - E-commerce (Captive or Non captive segment ) DTH / telecom/ Insurance - Hard Core Sales / Telesales back ground ( Main group business only)

Bangalore

Udaan - Virtual Account Manager 

Udaan - Virtual Account Manager  ,Job Description for Udaan - Virtual Account Manager  in Udaan in  Bangalore for (8-10) years of experience. Apply Now!

Job Description for Udaan - Virtual Account Manager  in Udaan in  Bangalore for (8-10) years of experience. Apply Now!