About Udaan:

Udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make - doing business- easy in India & make B2B commerce convenient and efficient.

Udaan Capital

MSME financing is a $380 Bn opportunity as per the World Bank. However, less than 10% of MSMEs have access to working capital loans from FIs and a majority of MSMEs receive invoice credit from their suppliers. A trade platform like udaan is uniquely positioned to formalize & scale trade credit.

Udaan Capital is bridging this gap by offering credit products for buyers and seller on and off the udaan platform.

Job Responsibilities

- Managing end to end credit activation (Checking for KYC, documents and customer onboarding as per prevalent Rules and regulations).

- Closing blockers and pendencies with sales and underwriting teams.

- Ensuring process are as per Policy and Compliance.

- Timely activation within defined TAT and quality.

- Highlight deviations to respective authority.

- Dealing with bureau data and regulatory reporting.

- Handling invoice financing process, payment failure, and interest reversal.

- Manage the disputes, payment reconciliation, line suspension, settlements relating to credit collection team.

KRAs of the role :

- Process Adherence & Improvement- Record keeping, SOP design, capacity utilisation and quality matrix, audits and compliance.

- Managing disbursal TAT - Manage TAT and lifecycle of the customer.

- Customer Service - Post disbursal customer queries & escalations, loan repayments and loan closure.

- Regulatory Reporting - Timely Bureau and CKYC reporting.

Functional competencies :

- Problem Solving: Should be able to coordinate with underwriting & sales teams to clear queries in a loan file. Should be able to highlight deviations proactively

- Team Management: Ensure tight execution of work within the team. Drive the team to complete things on time.

- Stakeholder Management: Proactive coordination with stakeholders to meet defined TAT and smooth processing of a loan file.

- Cross Functional Integration: Coordinate with internal teams to upgrade and enhance existing process & systems.

- Result Orientation: Drives team to generate impact and delivers on business decisions within scope of influence.

- Technical Expertise: Has operational depth of ground reality in lending processes.

Candidate Profile :

- Qualification required: Graduate/CA/CFA/MBA from a premier institute, preferably with experience in BFSI or Fintech industry

- Should have 4-7 years of experience in managing end to end loan operations for SME and other retail lending products like business loans or mortgages

- Must have regulatory knowledge around KYC, AML, compliance, payment Instrument, state laws and contract laws, dispute management etc

- Should have experience in managing teams, shared services operations and outsourced operations etc.

- Vendor management experience would be preferred

More About us :

- Founded in 2016, we operate across categories including lifestyle, electronics, home and kitchen, staples, fruits and vegetables, FMCG, toys, and general merchandise. Our platform enables small manufacturers, farmers, mills, and brands to market and sell their products across the country with 100% payment security and complete transparency.

- While doing so, it enables small businesses such as shopkeepers, kirana, restaurants, street vendors, chemists, offices, small factories, contractors, etc. to source from a large selection of products at the best prices from all over the country through the udaan App. Our e-commerce platform has enabled logistics and provides fast, low-cost, low-wastage, highly-reliable shipping and delivery of products across India.

- udaan Capital, the Non-Banking Finance Company (NBFC) arm focuses on Small and Medium Enterprise (SME) financing services, provides financial products for sellers and buyers to grow their business. udaan is headquartered in Bangalore and has a network of over a million retailers across 900+ cities connected to over 20,000+ sellers.

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