Udaan - Head - Fraud Operations

- He will be expected to set up this whole team, we may bootstrap with few associates who are already working on escalations & white box logic

- Set up metrics to measure performance of the team (is it Udaan hit + uapt identified fraud value or anything else), control metrics being buyer experience (funnel % drop, false + ve volume etc)

- Able to manage team consisting of Fraud investigators / Analyst / Ops associates

- Program manage Fraud & Abuse roadmap execution & identify new ones

- Provide leadership & administrative support to his team to meet service level matrix for handling escalations & ops controlled white box logic to limit frauds

- Need to work with DS & identify ways to reduce time on platform for fraud buyers (ideal scenario we catch them at HV stage & not let them onboard but there is difficulty & cost to this)

- Will have to work with tech / F&A DS team to prioritize features & tools to aid in investigation

- Provide necessary support to legal team for fraud related cases