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Udaan - Head - Fraud Operations (5-10 yrs)
- He will be expected to set up this whole team, we may bootstrap with few associates who are already working on escalations & white box logic
- Set up metrics to measure performance of the team (is it Udaan hit + uapt identified fraud value or anything else), control metrics being buyer experience (funnel % drop, false + ve volume etc)
- Able to manage team consisting of Fraud investigators / Analyst / Ops associates
- Program manage Fraud & Abuse roadmap execution & identify new ones
- Provide leadership & administrative support to his team to meet service level matrix for handling escalations & ops controlled white box logic to limit frauds
- Need to work with DS & identify ways to reduce time on platform for fraud buyers (ideal scenario we catch them at HV stage & not let them onboard but there is difficulty & cost to this)
- Will have to work with tech / F&A DS team to prioritize features & tools to aid in investigation
- Provide necessary support to legal team for fraud related cases
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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