Udaan - Customer Experience Role (3-10 yrs)
Udaan makes B2B commerce convenient and efficient. We are India's leading B2B E-commerce platform and one of India's largest & fastest growing e-commerce companies.
Thousands of Indian SMBs (Small and Medium-sized Businesses) - the entrepreneurial pulse of India - in multiple categories and across the length and breadth of the country use the udaan app every day to buy and sell goods. We support our SMB users through logistics, payments and credit services.
We are a passionate and driven team on a mission to bring the power of the internet to Indian entrepreneurs. We're looking for an all-star to be part of our credit team. If you are comfortable in an "all hands on deck" environment, love solving problems and want to change how commerce happens in India, you- ll feel right at home.
1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
2. Recommend potential products or services to management by collecting customer information and analyzing customer needs
3. Prepare product or service reports by collecting and analyzing customer information
4. Manage large amounts of incoming calls
5. Identify and assess customers' needs to achieve satisfaction
6. Build sustainable relationships of trust through open and interactive communication
7. Provide accurate, valid and complete information by using the right methods/tools
8. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
9. Follow communication procedures, guidelines, and policies
Products - Seller financing / Supply Chain Financing ( Bill Discounting / Over Draft Facility / Term Loans / Working Capital Loans )
Skill Set Requirement
1. You are a well-rounded generalist: you demonstrate good analytical, business, social and executional acumen.
2. You are highly driven. You seek out challenges. You get bored and restless if you are not pursuing an audacious goal. You are built for entrepreneurship.
3. You execute tightly. You do things on time and get things done on time. You know how to balance the pursuit of perfection with the need for speed. You know how to align your stakeholder's motivations with yours.
4. You love tech. You enjoy solving real-world problems with the innovative application of technology. You want to work closely with passionate software engineers.
5. Easy to Adapt to Non-Traditonal, algo, and Data-based Underwriting in collaboration with a high skilled team of Data Scientist.
6. You believe in staying above Par and believe in out of the Box thinking while creating innovative lending products catering to the needs of Small and Medium Business in India.
7. You tend to look beyond the traditional way of looking at P/L and Balance Sheets while appraising a loan proposal
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