About Udaan:

Udaan is a B2B eCommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make - doing business- easy in India & make B2B commerce convenient and efficient.

Job Responsibilities:

- Managing the day-to-day field operations for the collections team.

- Ensuring collection of dues from customers.

- Responsible for improvement of the credit portfolio in the cluster by improving collections.

- Building, coaching, and mentoring the team; identifying team goals and evaluating team progress.

KRAs of the role:

- Collection targets achieved across due months.

- Timely completion of operational activities assigned.

- Timely identification of customer disputes.

- Ensuring adequate manpower presence on field - hiring against open positions.

- Regular trainings and performance incentivization of Field Executives.
 
Functional Competencies:

- Results orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Meeting these milestones would be critical to create success.

- Attention to detail: High attention to detail with a commitment to accuracy & completeness.

- Interpersonal and negotiation skills: Establish favorable relationships with the loan defaulters and, navigate complex day-to-day operations and negotiations.

- Team Management: Drive the team to achieve targets in a timely manner

- Communication skills: Excellent communication - both verbal and written.

Candidate Profile:

- Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast-paced environment.

- Must have a full-time bachelor's degree or an MBA degree.

- Prior work experience in the BFSI industry preferred.

- Must have experience in managing large teams of at least 15 - 20 field executives.

- Must demonstrate qualities of enthusiasm, ambition, and amicability.

- Must have a basic understanding of MS Office.
 
More About us :

Founded in 2016, we operate across categories including lifestyle, electronics, home and kitchen, staples, fruits and vegetables, FMCG, toys, and general merchandise. Our platform enables small manufacturers, farmers, mills, and brands to market and sell their products across the country with 100% payment security and complete transparency. While doing so, it enables small businesses such as shopkeepers, kirana, restaurants, street vendors, chemists, offices, small factories, contractors, etc. to source from a large selection of products at the best prices from all over the country through the udaan App. Our e-commerce platform has enabled logistics and provides fast, low-cost, low-wastage, highly-reliable shipping and delivery of products across India. udaan Capital, the Non-Banking Finance Company (NBFC) arm focuses on Small and Medium Enterprise (SME) financing services, provides financial products for sellers and buyers to grow their business. udaan is headquartered in Bangalore and has a network of over a million retailers across 900+ cities connected to over 20,000+ sellers.

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To become part of our growth story, visit our career website https://careers.udaan.com/#!/ and apply to relevant opportunities that are open at the moment !!

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