Manasi Chadha, Head of Customer Experience, India & South Asia

Prabhjeet Singh, Sr. Director India Operations

Nandini Maheshwari, Sr. Director, APAC Business Development

Megha Yethadka, Sr. Director, PgM Tech

Shilpa Bangera, Sr. Manager, Account Management, New York

Saskia de Jongh, Sr. Director, RGM, UberEats APAC

About the Role :&nbsp; - Uber's driver-partners are our most important customers, and we are building an exceptional experience for them in our cities. Greenlight locations help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver-partner community. Our locations are a one-stop shop for partners to get activated, receive support, and learn more about Uber. Post COVID, in addition to the current scope, the Greenlights in India SA have also pivoted to working on business critical strategic programs like Virtual Onboarding, resurrecting drivers, executing Safety campaigns to name a few. - Sr Greenlight Manager leads the strategic vision and performance of a Greenlights in South &amp; East India and Sri Lanka. In this role, you will lead and develop a team of Greenlight Managers to deliver on the Shared Services programs and provide the best possible in-person experience. - Your team will go far beyond solving issues; they will identify root causes, escalate pervasive problems, and work on innovative partnerships to improve the driver-partner experience. Most importantly, your staff will take pride in being the face of Uber to our driver-partners, and will treat every support interaction as an opportunity to build a better connection between Uber and the driver community. You will work together with the Central and City Operations teams to make sure your Greenlight Hubs are meeting their market's needs in terms of supply growth, resurrections, onboarding, driver engagement, and any other local events or needs. What You'll Do : - Own the success metrics for profitability, operational efficiency, and customer satisfaction scores - Optimize our in person driver-partner operations based on needs for supply growth and engagement of our driver-partner - Deliver on the business critical strategic programs - Manage the budget for the Greenlight locations in your territory - Strengthen performance through process development and innovation - Make our Greenlights great places to work by developing employee engagement action plans What You'll Need : - You operate with an ownership mentality. - You are a self starter. You are ready for the autonomy that comes with building a new team within Uber with minimal oversight. - You are an analytical problem-solver. You quickly identify key metrics of success, digest complex data sets, and build data-driven action plans to respond to market conditions. - You stay poised and calm under pressure. You follow through on tasks and view challenges as opportunities. - You are process-driven. You have exceptional organizational skills, and constantly look to keep improving systems. - You are open and curious. You love learning how things work and you are always looking for ways to innovate. You enjoy testing different strategies and tracking the results. - You are word-savvy and an excellent communicator. You are eloquent and able to strike the perfect tone, whether you are responding to inquiries or explaining a new project. - You are highly motivated. You understand the impact of a highly satisfied, excited team of users; you enjoy grinding away at issues. Basic Qualifications : - Atleast Degree or equivalent experience - At least 5 years of relevant experience in Retail or Service team management in fulfillment, distribution, customer support - Experience working in cross functional projects/ programs and drive them to their stated objectives/ outcomes - Experience managing teams (atleast 2-3 directs who are managers) - Experience managing a P&amp;L and/or budgets

Bangalore

Hyderabad

 Uber - Senior Manager - Greenlight Operations 

 Uber - Senior Manager - Greenlight Operations  ,Job Description for  Uber - Senior Manager - Greenlight Operations  in Uber in  Bangalore Hyderabad for (5-10) years of experience. Apply Now!

Job Description for  Uber - Senior Manager - Greenlight Operations  in Uber in  Bangalore Hyderabad for (5-10) years of experience. Apply Now!