Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
11/10 Devishree Balagurusamy
TA Team at UAE Exchange

Views:1122 Applications:89 Rec. Actions:Recruiter Actions:0

UAE Exchange - Business Process Owner - Information Communication Technology Domain (8-10 yrs)

Chennai Job Code: 500860

1. JOB DETAILS :

Position Title: Business Process Owner

Reports to: Business Solution Head

Department: Business Solution

Function: Technology

2. JOB PURPOSE :

Directing and supervising the strategic objectives of business processes, providing support by leading a group of expert Business Leads and Analysts, advice best practices and design workflows, processes and sub-processes leading to optimisation, standardization on core processes, improving TAT, cutting operational costs and redundancies to make organization a world-class competitor.

KEY ACCOUNTABILITIES : maximum 12/14 accountability statements in the form of verb/noun/result area :

Description :

- Responsible for Team's development, performance, goal setting, management and evaluation reviews. Develop skilled BAs (Project & Program Management) with tacit and new functionalities and tools to have a talent pool in place for all kind of operational requirements.

- Work with Partners, Vendors and Business Functions to ensure an overall business solution is positioned and implemented on a global scale.

- Custodian of all the business process documentation of various processes and its linkages to ensure optimum processes running across functions

- Address and ensures the capturing of customer requirements with the support of Business process leads and Analysts.

- Ensures quality and correctness of the Business processes documented and the upkeep of the same.

- Perform broad relationship role under the leadership of Business Solution Head.

- Supervise and manage programs and projects with multi-tasking roles which have a global impact and longer duration covering overall organization processes/group processes & impacts globally.

Performance Indicators :

- Skill matrix chart, Training plans and engagement programs.

- BA outputs - Feedback from Project Managers

- Quality of the BRD, FSD (Solution & Used Cases), BPM Documents

- RCA Document

- Risk registers

- Project Schedule & Program Chart, Process maps and workflows.

5. JOB CONTEXT: A general commentary on any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment :

- Resource (lean project management challenges)

- Moving targets (Modified objectives, scope changes, immediate new market entry etc)

- Extensive travel and meeting schedules (screening, monitoring, contribution)

- Cross Functional challenges, Cultural impact.

6. COMMUNICATIONS & WORKING RELATIONSHIPS: Define what is communicated to whom and why :

- Internal: GHQ Functions, Regional and country offices - for project detailing, process analysis, stream management, best practice sharing, assist and guide process implementation and corrections.

- External: Vendors, Service providers, and Partners - for process integrations, partner additions, process modifications, new projects, system integrations etc

7. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY : Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities

As per the well-defined DOAM

8. QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills) :

- Postgraduate with additional certification of Business Analysis and IT.

- 6-8 years of experience in an ICT (Information Communication Technology) company as a business lead or 5 years experience as Business process management in retail banking / financial institutions. 8 to 10 years of overall experience.

- Financial domain expertise will be an added advantage

- Certified project management/process improvement methodologies (Six Sigma, PMP etc.).

- Deft in handling multiple projects and team management skills (Multitasking)

- High order of information processing and analytical decision making.

- High documentation & Communication skills.

- Interpersonal skills

9. COMPETENCIES: Behavioural competencies :

- Highly motivated self-starter with the ability to deliver under pressure

- Ability to motivate and drive both internal and external 3rd party performance.

- Problem solving and analytical skills

- Strong communication, presentation, and negotiation skills.

- Strong Vendor & People management skills

- A high level of flexibility and enthusiasm to work effectively in an ever-changing environment.

- Influencing & negotiation skills

- Flair for Internal and external customer service

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.