Introduction : - An exciting opportunity in creating a strategy road map in one of the fastest growing Fintech Companies in India. The candidate will work closely with the head of SBU in creating a vision for the Assets business for the Unicorn in the making. - Turtlemint Money is creating a Financial Services technology platform that would facilitate the consumers in their entire process of searching, decision-making and applying for a loan - till the disbursement. Our network of Digital Partners across India, enabled by a smart technology platform, differentiates us from other online players. Graduates of IIT/IIM and ex-employees of top companies like Yahoo, eBay, and Quikr founded Turtlemint. We are a well-funded start up, backed by leading technology VC firms including Sequoia, Nexus Venture Partners and Blume Ventures. - The ideal candidate will be highly process focused &amp; responsible for creating training strategy, oversee its implementation &amp; assess its outcome for the business. Demonstrate ability to understand the needs &amp; build enablers towards creating loyalty to the platform ensuring delivery towards our vision of helping individuals make progress in their lives through financing their dreams, priorities &amp; ventures. Explore more about us on : www.turtlemintmoney.com and www.turtlemint.com Responsibilities : 1. Understand customer journey on product; work closely with Ops, Product, Lending Partners &amp; QA Teams to define efficient processes around it 2. Develop design processes and innovative approaches as a proof of concept &amp; achieve buy-in from all decision makers for its successful application 3. Draw an overall training and development plan that addresses training gaps, needs and expectations, deploying a wide variety of training methods podcasts/webinars (both functional &amp; behavioural) 4. Conducting effective coaching / orientation sessions for Sales, Operations &amp; Call Centre staff to define an effective communication strategy, using Story telling &amp; other client engaging approaches 5. Tailor training programs around business needs, incorporating feedback from the ground on products, process &amp; client experience objection handling; building solutions for partnership opportunities; activation of Digital Partners (DP) on digital platform clearly articulating &amp; communicating Sales Incentives; increase production &amp; productivity by ensuring effective knowledge management &amp; marketing campaigns Requirements : a) 10 - 12 years of experience in Process Domain, with Quality focus (MBA preferred) b) Readiness for a start-up environment - ability to roll up sleeves and do whatever it takes to make the product successful; c) Outstanding written/oral communication, analytical skills, and attention to detail d) Good Communication, Analytical &amp; Project Management Skills e) Demonstrate highly effective interpersonal, listening, writing and presentation skills f) Be able and willing to travel to meet clients &amp; staff g) Ability to translate technical information into easy to use learning material. h) Knowledge of software like VISIO / LUCID

Mumbai

Turtlemint - Process Innovation Head - Loans 

Turtlemint - Process Innovation Head - Loans  ,Job Description for Turtlemint - Process Innovation Head - Loans  in Turtlemint in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Turtlemint - Process Innovation Head - Loans  in Turtlemint in  Mumbai for (10-12) years of experience. Apply Now!