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HR at Turtlemint

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Turtlemint - Process Innovation Head - Loans (10-12 yrs)

Mumbai Job Code: 738286

Introduction :

- An exciting opportunity in creating a strategy road map in one of the fastest growing Fintech Companies in India. The candidate will work closely with the head of SBU in creating a vision for the Assets business for the Unicorn in the making.

- Turtlemint Money is creating a Financial Services technology platform that would facilitate the consumers in their entire process of searching, decision-making and applying for a loan - till the disbursement. Our network of Digital Partners across India, enabled by a smart technology platform, differentiates us from other online players. Graduates of IIT/IIM and ex-employees of top companies like Yahoo, eBay, and Quikr founded Turtlemint. We are a well-funded start up, backed by leading technology VC firms including Sequoia, Nexus Venture Partners and Blume Ventures.

- The ideal candidate will be highly process focused & responsible for creating training strategy, oversee its implementation & assess its outcome for the business. Demonstrate ability to understand the needs & build enablers towards creating loyalty to the platform ensuring delivery towards our vision of helping individuals make progress in their lives through financing their dreams, priorities & ventures.

Explore more about us on : and

Responsibilities :

1. Understand customer journey on product; work closely with Ops, Product, Lending Partners & QA Teams to define efficient processes around it

2. Develop design processes and innovative approaches as a proof of concept & achieve buy-in from all decision makers for its successful application

3. Draw an overall training and development plan that addresses training gaps, needs and expectations, deploying a wide variety of training methods podcasts/webinars (both functional & behavioural)

4. Conducting effective coaching / orientation sessions for Sales, Operations & Call Centre staff to define an effective communication strategy, using Story telling & other client engaging approaches

5. Tailor training programs around business needs, incorporating feedback from the ground on products, process & client experience objection handling; building solutions for partnership opportunities; activation of Digital Partners (DP) on digital platform clearly articulating & communicating Sales Incentives; increase production & productivity by ensuring effective knowledge management & marketing campaigns

Requirements :

a) 10 - 12 years of experience in Process Domain, with Quality focus (MBA preferred)

b) Readiness for a start-up environment - ability to roll up sleeves and do whatever it takes to make the product successful;

c) Outstanding written/oral communication, analytical skills, and attention to detail

d) Good Communication, Analytical & Project Management Skills

e) Demonstrate highly effective interpersonal, listening, writing and presentation skills

f) Be able and willing to travel to meet clients & staff

g) Ability to translate technical information into easy to use learning material.

h) Knowledge of software like VISIO / LUCID

Women-friendly workplace:

Maternity and Paternity Benefits

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