- Ability to set up and manage inbound and outbound B2C call center
- Drive cost of acquisitions as per the budgets defined
- Drive sales
- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement
- Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels
- Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams
- Responsible for Call center strategy, monthly business target planning, execution and delivery
- Manage business units through strategy planning, relationship management & timely initiatives
- Manage various compliance
Didn’t find the job appropriate? Report this Job