Customer Success

Responsibilities include : 

- Play a Lead role in driving product adoption, business outcomes, and success.

- Manage the partnership life cycle which includes initial launch and onboarding, CSM enablement, coordinating partner enablement activities, maintaining a healthy steady-state, executive alignment, and growth of the partnership.

- The Candidate should be comfortable engaging the customer's senior management.

- Must be willing to learn and have a strong understanding of our customer's and partners- business.

- The ideal candidate should possess strong business and analytical expertise as well as strong account management expertise.

- Maintain strong working relationships and work closely with other internal teams such as Product, Engineering & Research.

- Serve as a SPOC for the partner's success.

- Develop and manage long-term relationships with stakeholders in the account portfolio.

- Manage partner feedback and product needs by providing feature requests to internal teams.

- Be attentive to partner needs and identify up-sell opportunities.

- Be responsible for identifying key strategies for revenue acceleration and conducting QBRs.

- Developing and executing partner success plans, as well as tracking and reporting on key metrics to ensure adoption and success.

About you : 

- Mainstream experience of working as a Customer Success Manager (MUST)

- Experience working with Partnerships (MUST)

- Experience of working in a B2B SaaS organization

- Ability to prioritize, multi-task, and perform effectively under pressure

- Strong interpersonal communication skills (verbal and written)

- Track record of successful planning and execution of Executive Business Reviews

- Basic understanding of SDK and API based products

- Proven availability to collaborate and build strong relationships with partners at a senior level

- Exceptional business and analytical expertise

- Ability to problem-solve, look at patterns and trends

- A positive, self-starter attitude and desire to exceed expectations at every opportunity

- Attention to detail, strong organization skills, and an absolute focus on the quality of work

About Us : 

- Trusting Social is an AI-powered Fintech company pioneering risk assessment in emerging markets using alternative data. With prediction accuracy and scale as our drivers, we aim to profile the risk of 1 billion underserved consumers in emerging markets and make large-scale financial access a reality. Our proprietary machine learning algorithms have so far scored 450M people across Vietnam, Indonesia, Philippines & India on key parameters including the risk of default, the propensity to fraud, credit demand among others. And we are also expanding into Bangladesh & Africa.

- We advance data science and technology to bring financial inclusion for all, on a scale never before possible. In just two years, Trusting Social has become the biggest and fastest-growing credit risk assessment platform and B2B2C loan marketplace in Southeast Asia, with more than 50% of new-to-bank personal loans in Vietnam going through us. We- ve enabled financial institutions to grow their balance sheets profitably and at an unprecedented pace and dramatically increased their loan approval rates and reduced loan disbursement cycle times.

- The company is led by a dynamic group of seasoned entrepreneurs, technologists, and scientists seeking to disrupt the lending space and democratize access to capital for billions of underserved consumers. Trusting Social is comprised of Ph.D. data scientists from Stanford Research Institute, Microsoft, IBM, etc., and banking leaders from Goldman Sachs, Credit Suisse, and Barclays.

- Founded in Silicon Valley, Trusting Social is now headquartered in Singapore, with its R&D labs in Ho Chi Minh and Melbourne and offices in Hanoi, Jakarta, Mumbai, and Manila.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.