TruKKer - Manager - Collections

Responsibilities :

- Ensuring collections of dues for the multiple clients in multiple geographies

- Oversee the AR collection process via effective creation of views, reports, dashboards, work distribution within team

- Directs and controls billing and collections activities in accordance with company policy.

- Provides direction or directly resolves customer credit or collection issues.

- Handles collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable.

- Lead overall customer portfolio risk, held orders ensuring orders are within established credit lines.

- Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging commercial team on complex collection matters.

- Supervises reports to ensure accounts are pursued for collection in an accurate and timely fashion.

- Define and facilitate the reporting of performance metrics for the function.

- Maintain a good governance on meetings with internal stakeholders and onshore leads.

- Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress

Requirements and Qualification :

- Strong people and process manager

- 5+ years of people and process management experience required in the Credit domain within OTC

- Experience building relationships and working effectively across internal and external organizations.

- Presentation skills and the ability to articulate complex concepts to cross functional audiences

- Bachelors and/or master's degree or equivalent experience.

- Intermediate to Expert MS Excel skills (Pivot tables, VLOOKUP, and related functions)

- Excellent verbal and written communication skills.

- Ability to work comfortably within tight timelines.

PS: B2B Collections / Credit Management Experience is mandatory