India HR Lead at Trukker
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TruKKer - Manager - Collections (5-10 yrs)
Responsibilities :
- Ensuring collections of dues for the multiple clients in multiple geographies
- Oversee the AR collection process via effective creation of views, reports, dashboards, work distribution within team
- Directs and controls billing and collections activities in accordance with company policy.
- Provides direction or directly resolves customer credit or collection issues.
- Handles collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable.
- Lead overall customer portfolio risk, held orders ensuring orders are within established credit lines.
- Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging commercial team on complex collection matters.
- Supervises reports to ensure accounts are pursued for collection in an accurate and timely fashion.
- Define and facilitate the reporting of performance metrics for the function.
- Maintain a good governance on meetings with internal stakeholders and onshore leads.
- Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress
Requirements and Qualification :
- Strong people and process manager
- 5+ years of people and process management experience required in the Credit domain within OTC
- Experience building relationships and working effectively across internal and external organizations.
- Presentation skills and the ability to articulate complex concepts to cross functional audiences
- Bachelors and/or master's degree or equivalent experience.
- Intermediate to Expert MS Excel skills (Pivot tables, VLOOKUP, and related functions)
- Excellent verbal and written communication skills.
- Ability to work comfortably within tight timelines.
PS: B2B Collections / Credit Management Experience is mandatory
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