About TruckX https://truckx.com/ TruckX is one of the most exciting Bay Area startups in the Trucking and Telematics industry. Using a combination of Hardware &amp; Software, we are transforming an industry that has seen little innovation for decades and we already support more than 30,000 customers. We are proud to be a bootstrapped company and located in the heart of silicon valley. A unique opportunity where the product involves hardware, software, and mobile apps. You will be working directly with the executives of the company. Fun and open startup culture gives you visibility across the company and an opportunity to make an immediate impact. The Position: Biggest proponent of our customers - We are looking for a seasoned Customer Operations enthusiast who will make sure our customers get the best experience from the very first touchpoint with our company. - The candidate will work with internal teams, manage support processes and enhance the customer experience at every step of the user journey. This position offers an amazing opportunity to build a new team from scratch and be an influential member of a high performing team at a fast-growing start-up. Responsibilities: - Hire, Develop and Grow the Customer Success team - Build a highly cohesive team to develop, standardize, and systematize the WOW customer experience - Scale the team to keep up with the tremendous growth in multiple geographies across different timezones - Help build and maintain culture through employee engagement and by championing the success of each employee - Work closely with cross-functional teams to prioritize and develop effective customer-first solutions while optimizing the overall company resources - Provide strategic insights and support expertise to the CEO and the executive team - Work flexible hours as the business demands; including overnight, weekends, and holidays Requirements: - A Servant Leader who can make things happen - MBA from Tier 1 B-Schools in India or abroad with a minimum of 10 years- experience in operations (Customer success &amp; Startup experience highly preferred) - Exceptional communication skills, ability to empathize with internal and external stakeholders, and drive alignment across the organization - Experience working with scaled operations, workforces, operational processes, and customer strategies. - Proven problem-solving and project management skills - Ability to find peace and thrive in a rapidly evolving environment - Strong critical thinking and root cause analysis skills. Comfortable with discovering patterns, extracting insights, and getting to the bottom of unfamiliar situations. - Proven leadership skills and the ability to wear different hats.

Delhi NCR

Mumbai

Pune

Truckx - Head - Customer Operations/Customer Success 

Truckx - Head - Customer Operations/Customer Success  ,Job Description for Truckx - Head - Customer Operations/Customer Success  in TruckX Inc in  Delhi NCR Mumbai Pune for (10-30) years of experience. Apply Now!

Job Description for Truckx - Head - Customer Operations/Customer Success  in TruckX Inc in  Delhi NCR Mumbai Pune for (10-30) years of experience. Apply Now!