Sales & Service Administration :

- Registering the Sales Order, Packing List, Performa, and Invoice for the Instruments and Spares.

- Preparing Packing List and identifying proper spares by coordinating with the Logistics team.

- Registering Complaints related to new Installation, Preventive Maintenance, Application issues, Breakdown, Service, and other issues in a timely manner.

- Assigning the same to the respective service/application team and follow-up on regular basis. CS Team SOP compliance

- Adhering to the CS team SOP as per the Quality management systems.

- Collecting Service Reports with the prescribed format, validating and uploading against the respective complaints in CRM.

Sales & Service Team CRM Tracking :

- Creating an Installation Base for the Instruments in SAP and extending it to CRM upon Installation of Instruments.

- Monitoring the CRM activity of the Technical support & Sales team in CRM.

- Arranging Bi-weekly meetings with Customer Support Team & Sales team for review and updates against defined AOP.

- Procurement and DR production support & Inventory Management

- Purchase Order creation for Instruments and Spares with appropriate pricing and negotiation with the Vendor.

- Ensuring the timely delivery of goods, verification of materials quality/prices and MIGO in SAP.

- Disc Remover Production and QC support, Materials planning, Purchasing, Verification of Materials, MIGO in SAP with P2P (Purchase to Pay) process. (under IPI)

- Handling Export orders of Disc Remover accessories, Production orders in SAP and documentation for the Customs Clearance.

- Instruments and Spares purchase Planning, timely delivery of Goods, stock management, Inventory report preparation.

MIS Reporting - Reporting Weekly, Monthly, Quarterly, Bi-Annually, and Annual updates in the prescribed format.

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