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04/09 HR
Director - Human Resource at Trell Experiences Pvt. Ltd

Views:3634 Applications:1082 Rec. Actions:Recruiter Actions:74

Trell - Key Account Manager - Operations (2-6 yrs)

Any Location Job Code: 845928

Ecommerce or Startup Experience 

About Trell:

- Trell is building India's largest lifestyle-community-commerce platform for the next 500 million internet users. Our vision is to empower Indians to have a better lifestyle. Fondly referred to as the regional interest for India powered by user-generated original content, we have built a highly engaged community of 17 Mn+ users who share new ideas, experiences and product recommendations with each other in various Indian languages. It is currently present in 7 lifestyle categories - beauty, personal care, fashion, cooking, movies & web series reviews, gadgets, and travel.

- Today, there is a dearth of meaningful and relatable content that helps Indian language internet users with lifestyle discovery and purchase decision making. The community on Trell shares original videos and blogs on new ideas, experiences, product recommendations and reviews with each other in multiple Indian languages. Every month, a community of 5 Million Monthly Active Users creates more than half-million content pieces, garnering over 300 million views and is impacting millions of Indians in making better lifestyle choices. Trell, which will enable its creators to monetize their content in the future, aims to be India's largest community-commerce platform by 2021.

Roles & Responsibilities:

- Strong with Vendor Operations, Warehouse and logistics

- Manage the entire order processing flow and day to day operations with shippers .

- Track key delivery metrics and own reconciliation of orders on a daily basis.

- Earn trust of shippers and recommend product solutions that fit their business needs.

- Measure performance, articulate root-cause analysis, and link to specific improvement areas

- Establish systematic mechanisms and find opportunities to automate and scale processes in acct mgmt.

- Be the main point of contact on operational projects to align shipper expectations to operational requirements

- Relay market needs and requirements back to internal teams including Product Management and Technical

- Analyze current processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance

- Meet or exceed targets for customer and/or feature spend adoption

Qualifications & Experience:

- 2+ years of experience in Key accounts /logistics operations with experience with Ecommerce/Offline Partners preferred.

- High Bias for Action & hunger for growth.

- Great communication skills.

- Proven ability to negotiate or manage expectations of external stakeholders.

- Strong MS Excel & power-point skills.

Strong with Vendor Operations, Warehouse and logistics

Women-friendly workplace:

Maternity and Paternity Benefits

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