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15/09 HR
Director - Human Resource at Trell Experiences Pvt. Ltd

Views:303 Applications:88 Rec. Actions:Recruiter Actions:6

Trell - Head - B2B Operations - Logistics & Transport (5-10 yrs)

Bangalore Job Code: 978712


- Owning the operational SLA and control tower while tracking key operational metrics across performance and pendency for Line haul

- Handling the entire B2B - Logistics & Transport - commercial, product & Operations part while also managing continuous process improvement, SOP formulation and Quality adherence across the supply chain.

- Analyse the pendency and performance metrics to share insights for improvement

- Work closely with Operations, Planning, Process control, BD and Last mile & First mile teams to ensure smooth operations on a day-to-day basis

- Resolve customer escalations by undertaking RCAs and corrective actions in coordination with other teams

- Conduct periodic Business performance reviews along with Operations and BD teams for key accounts

- Some basic KPIs would include continually bettering the dispatch to delivery time, Improving Delivery NPS, Cost per order, return and RTO management etc. and onboarding new courier partners and new transporters etc.


- 5-10 years of experience in a Control Tower/Operations/ Supply chain role

- Preference for candidates with Logistics/ Ecommerce work experience, specific linehaul experience is an advantage

- Previous experience of handling a minimum of 8+ team members is mandatory

- Strong data analysis and problem-solving capabilities

- Proficiency in Excel a must

- Ability to leverage large datasets to support business decisions by deriving strong insights

- Good communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels

- Self-starter and willingness to learn more

- Good stakeholder management skills

Women-friendly workplace:

Maternity and Paternity Benefits

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