People Success at TranZact (FCB Technologies Pvt Ltd)
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TranZact - Manager - Customer Success (2-5 yrs)
Customer Success Manager
Job Title : Customer Success
Location : Mumbai
- TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.
- We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network.
- Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.
About Team :
- TranZact was started by 3 guys and we have built an awesome team along the way.
- Sharad Sen Sharma (Product) ; IIT KGP (2010), IIMA (2015), ex - Barclays, McKinsey
- Ritesh Kumar (Business) ; IIT KGP (2011), ex - Everstone, Ambit
- Rohan Sen Sharma (Technology) ; BITS Pilani (2013), ex - Oracle, Cubito
What do I need :
- Good communication skills
- Fair analytical skills
- Operational excellence
- Experience up to 2 years (Startup Exp + Combination of Success and Sales)
What will I be doing?
- Increase Customer Engagement On TranZact via Multiple Channels
- Undertaking AMA sessions
- Undertaking 1:1 sessions
- Data Maintenance & Reporting
- Analysis & Insight Generation
- Tech Stack & Tools
- Data Studio or Similar Tool
- Knowledge of SQL
What happens after I apply :
- Quick phone call to learn about your experience and why you want to work at TranZact.
- Interview rounds with the founders and operations team.
- There might be optional rounds customised to your experience.
- We aim to close the end-to-end process within 3 days of giving you a phone call.
Why TranZact ?
- Be a part of the journey to take a Series A startup to IPO
- Build world class products that will have an impact on the lives of millions
- Work with a world-class, industry-leading team of engineers, product guys and growth
- Learn from great mentors and industry leaders.We have an agreement with our Angel Investors that they will help us build & grow our product & company. If required, our team members can work from their of- ce to learn from them
- Competitive salary and attractive ESOPs
- Think you've got what it takes? If yes, go ahead and apply . We can't wait to meet you.