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18/08 WEN
Recruitment Consultanat at WEN

Views:629 Applications:118 Rec. Actions:Recruiter Actions:118

Transition Manager - BPO (5-25 yrs)

Gurgaon/Gurugram/Delhi NCR/Delhi Job Code: 1142050

The job exists due to the criticality around seamlessly handling large-scale & complex projects for the Transition function and crafting a value for internal partners by streamlining / simplifying their processes, thus building relevant business impact.

- Project Reporting and Tracking

- Maintenance of Budget

- Manage Changes in scope

Key Tasks:

- Develop an understanding of the E2E solution and value being proposed

- Contribute to the creation of the E2E Transition strategy / solution, along with the TL, by -Consolidating relevant inputs from cross functional teams, which are in line with the E2E solution, Validating rationale/assumptions for the proposed digital compendium proposed.

- Participate in Pre-Transition Workshops to gain further insight and fine tune the transformation solution to meet client's stated and unstated needs and own all RFP document updates - Understand and drive the deployment of G's Digital Compendium

- Transformation Services offerings, solutions, digital assets and their deployment toolkits - with sharp focus on client / domain specific agendas

- Develop and refine Client engagement strategies in line with client expectations and relationship management practices

- Engage the Client project Teams to identify potential opportunities (unstated)

- Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify meaningful ideas or customize existing transformation solution to accordance to client's expectations

- Handle expectations and gain substantial agreement / ownership to drive the Project agenda as laid out.

- Identify and communicate risks, and co-create change solutions throughout the Project period

- Build a foundational knowledge of revenue, AOI impact and cost drivers for a business during the transition lifecycle

- Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)

- Execute and control the implementation of the financial strategies to realize their benefits and positively impact E2E transition costs.

- Analyze and take corrective action to stay on track with transition cost and On Time delivery

- Build a deep understanding of the domain, products and service lines within the industry

- Develop an acumen around Client's business know-how and expectations

- Develop and validate own 'viewpoint', based on the information captured, in discussion with the TLs.

- Demonstrate existing 'Viewpoint' to contextualize the transformation solutions to exceed client expectations and enhance our value proposition

- Hold conversations / presentations that are : Client focused and contextually aligned, Focused on project outcomes / capabilities for the client, Bring out the credibility of the individual as a trusted advisor, Bring out the credibility of an organization as a consultant.\

- Mobilize a clear and effective cross functional (including Ops / People Function etc.) program team to drive project outcomes

- Develop the project plan in line with the necessary change, associated costs and intended outputs

- Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a 'zero surprise' environment' through the project cycle.

- Implement change readiness strategies to transition to steady-state Operations in order to realize the new capabilities.

- Foresee, assess, communicate and mitigate project & process risks to impacted parties Project management / active Transitions experience

- Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g. SAP or Oracle)

- Should have 2-3 of strong domain expertise experience in consulting / organisational change/ at least 1 groundbreaking project

- Transformation' Focused Solution Provider : Supply to Transformation Focused transition solutions in sync with E2E view of the proposed solution

- Digital Suedo Native : Build a Digital Mind-set

- Strategic / Outcome Focused Client Interactions : Build positive relationships with the Client Project Team on a bedrock of Project / Change / Risk based conversations

- Controller of 'E2E Transition Costs': Be accountable for Transition Costs and On Time Delivery

- 'Global' Viewpoint Holder : Demonstrate Client / Domain insights through internal/external intelligence to build checks and balances for best in breed solutions

- Transformation Management (Incl Outcome, Project, Risk, Change) : Lead & be responsible for the Transformation project/s set up through to delivery of the new capabilities, and closure for specific deal

- Storyteller : Hold engaging & impactful business conversations with internal partners / client's project team to achieve defined outcomes

- People Investor : Take personal responsibility to Develop self on Transition Skills of the Future

- Organization Builder : Chip in to Digital/Critical initiatives to align functional imperatives and G growth agenda

Preferred Qualifications :

- Experience or exposure on atleast 1 digital deployment or projects

- Experience in engaging into strategic and tactical discussion with senior partners to sell the product offering

- Provide inputs for Transformation Focused transition solutions in sync with E2E view of the proposed solution

- Build positive relationships with the Client Project Team on a bedrock of Project / Change / - Lead & handle the project set up through to delivery of the new capabilities, and closure for all deals

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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