Transition Manager - BFS/BPO

- To understand client current mode of operations due diligence, including process, people and technology.

- Coordinate the Business process analysis to drive the service process development.

- Develop the On-boarding and transition strategy and plan

- To coordinate and confirm on the goals and KPIs of the on-boarding and transition phase with client

- Build and lead the on-boarding and transition team, coordinate with cross-functional teams.

- To prepare and execute the training material for on-boarding.

- To Coordinate and work on the development and transformation of the service process

- Manage the development of the service pilot project.

- Coordinate and manage the seamless handover of operation process of the new on-boarded client.