Transition Coordinator - FPA/HR Domain - BPO

Transition Coordinator - FPA/HR

Job Description :

- An US based Staffing and Recruiting Company providing Human capital and work force management solutions to over 6000 customers globally including 90% of Fortune 500 firms.

- We are currently hiring for experienced candidates into Transitions within HR or FPA Towers. This opportunity is with a leading MNC into FMCG.

Job Location - Hyderabad.

- Transition Coordinator (TC)

Main tasks and responsibilities :

- Plan transitions in detail, including identification and scheduling project deliverable, milestones, required tasks & scope of processes to be transitioned

- Provide feedback to TM/s on service design & solution documentation

- Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)

- Collaborate with TM/s and local site management

- Monitoring and reporting on transition progress

- Resolving transitions issues, document risks and create mitigation plans

- Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders

- Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)

- Ensure correct application of transition methodology to each transition being managed by the TC

- Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion

Skills and abilities :

Minimum required :

- Strong English, written and verbal

- Strong knowledge and experience of SSC/BPO related transitions

- Subject expertise in at least one of the towers (FPA/HR)

- Prior Experience of handling and participation of onshore KC

- Ability to work independently as well as within a team environment and deliver within agreed deadlines

- Willingness to travel

- Strong MS Office skills (Word, Excel, MS Project, Visio, PowerPoint)

- SAP/other Functional systems core knowledge

Preferred :

- Fluent in English (both verbal and written)

- Other languages will be a plus

- Understanding of Functional technical knowledge (e.g. Finance, HR)