Posted By

user_img

Priya

HR Manager at TrakNTell

Last Login: 30 September 2024

Job Views:  
427
Applications:  93
Recruiter Actions:  0

Posted in

BPO

Job Code

1438467

TrakNTell - Call Center Manager

5 - 7 Years.Gurgaon/Gurugram
Posted 3 months ago
Posted 3 months ago

Experience: 5 - 7 Years.

Job Location: Gurgaon/Gurugram (Sector 34).

Responsibilities:

- Leading a team of telesales representatives, providing guidance, coaching, and supervision to ensure they meet periodic sales targets.

- Establishing ambitious but achievable sales targets for the telesales team, aligned with the organization's sales strategy and revenue goals.

- Monitoring individual and team performance metrics such as sales numbers, conversion rates, average call duration, and other KPI's.

- Analyzing data to identify trends, strengths, and areas for improvement.

- Developing and implementing training programs to enhance the skills and product knowledge of telesales staff.

- Keeping them updated on sales techniques, product features, and industry trends.

- Collaborating with senior management to develop effective telesales strategies, including lead generation, prospecting, cold calling techniques, and follow-up processes.

- Identifying inefficiencies in sales processes and implementing improvements to streamline operations and maximize sales productivity.

- Ensuring that telesales representatives maintain strong relationships with customers, addressing their inquiries, resolving issues, and upselling or cross-selling products or services as appropriate.

- Managing the telesales budget, including staffing costs, training expenses, and technology investments, while ensuring cost efficiency.

- Generating regular reports on sales performance, forecasting future sales trends, and presenting findings to senior management.

- Using data-driven insights to make informed decisions and adjustments to sales strategies.

- Ensuring that telesales activities comply with industry regulations, company policies, and ethical standards.

- Upholding customer privacy and data protection requirements.

- Leveraging telesales technologies such as CRM systems, dialers, and sales analytics tools to optimize efficiency and effectiveness.

- Contributing to strategic planning discussions and initiatives aimed at expanding market reach, increasing customer acquisition, and enhancing overall sales performance.

Requirements and Skills:

- Proven experience as call center manager or similar position.

- Experience in D2C Tele-Sales is required.

- Knowledge of performance evaluation and customer service metrics.

- Solid understanding of reporting and budgeting procedures.

- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.

- Proficient in MS Office and call center equipment/software programs.

- Outstanding communication and interpersonal skills.

- Excellent organizational and leadership skills with a problem-solving ability.

- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.

Didn’t find the job appropriate? Report this Job

Posted By

user_img

Priya

HR Manager at TrakNTell

Last Login: 30 September 2024

Job Views:  
427
Applications:  93
Recruiter Actions:  0

Posted in

BPO

Job Code

1438467

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download