Client - World's Largest eCommerce Firm Job Description - Manage a team of Training Specialists and support worldwide network of Trainers across different languages and processes within Customer Service Process. - Determine Training needs by analyzing quality impacting issue and derive a plan of action to drive improvement - Facilitate the execution of HC scaling up efforts in customer service across different geographies and languages. - Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team. - Ensure effective delivery of Training and facilitate communication between learners, trainers and instructional designers - Drive improvements in training performance by innovating and sharing best practices globally. - Liaison with Recruitment, Workflow and the Operations Team to update and publish Training Calendar for the responsible Functions/Depts - Own the reporting and communication of training performance metrics to all the relevant Stakeholders. - Management of Trainer and Training room capacity based on capacity goals and targets. Providing an annual, two and three-year view. - Facilitate continuous development of trainers and facilitators to support various learning initiatives - Work towards succession planning to ensure seamless growth in team - Identify and provide support and guidance to Temporary trainers - Evaluate the effectiveness of training activities in relation to business goals and suggest changes - Identify progressive tools and technology enablers that will improve effectiveness of training classes. Basic Qualifications:- Over all 7 to 13 Years of work experience. - 3+ years of Training Management experience (should be in a Team Management role and must have Project Management experience) - Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identity, Design, Delivery, Evaluation - Excellent verbal and written communication skills - Experience of implementing a wide range of Change management and process improvement activities - Able to develop and implement departments goals and strategies based on broader organizational goals - Excellent Classroom Management and Facilitation Skills - Superior judgment, diplomacy, and tact, with a willingness to speak up in the midst of adversity - Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across different CS sites globally - Ability to analyze large volume of data points, identifying issues and recommend solutions - Must be a College graduate (any Learning and development related course or certification will be a plus)

Coimbatore

Hyderabad

Noida

Pune

Tamil Nadu

Training Manager - Voice/Process/Soft Skills - eCommerce 

Training Manager - Voice/Process/Soft Skills - eCommerce  ,Job Description for Training Manager - Voice/Process/Soft Skills - eCommerce  in Talent Toppers in  Coimbatore Hyderabad Noida Pune Tamil Nadu for (7-13) years of experience. Apply Now!

Job Description for Training Manager - Voice/Process/Soft Skills - eCommerce  in Talent Toppers in  Coimbatore Hyderabad Noida Pune Tamil Nadu for (7-13) years of experience. Apply Now!