Training Manager - US Collections - BPO

Working Hours : night shift (9 Hours flexible)

Experience : 5+ years

Roles and responsibilities:

- Be accountable for the delivery of all the Organization Capability programs for Team Managers and above.

- Deliver training programs in virtual or brick and mortar classrooms & follow-up on post-delivery expectations to closure of certification. Have regular touch points with participants during the training phase.

- Regarding the business / programs and also improve the performance of the participants attending the training programs. Provide inputs to the Training curriculum to make it effective and efficient.

- Ensure compliance & maintain training data for the department accurately and timely.

- Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.

- Interaction with different business units and share feedback and concerns

Technical skills:

- Minimum 6+years' experience into process training.

- Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.).

- Excellent facilitation and process transformation services knowledge

- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner.

- The Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player.

- The Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.).

- Strong analytical skills.